Return & Exchanges
Eclectic Fashions accepts returns and exchanges on unworn, unwashed, and undamaged items within 30 days of the original delivery date. Items must have Eclectic Fashions tags attached. We reserve the right to refuse any items that do not meet these criteria.
• Online purchases must be processed through our Return Portal.
• Items marked as “Exchange Only” can only be exchanged for a different size or colorway of the same item at equal value.
• A return fee of $12.75 will be deducted from refunds for online returns, except for damaged or incorrect items.
• Returns for store credit or exchanges do not incur a return fee.
• Returns that do not follow proper procedures will not be accepted or returned to the sender.
• Eclectic Fashions reserves the right to refuse returns that do not meet these criteria.
Final Sale Merchandise
The following items cannot be returned or exchanged:
• Final sale and discounted items
• Gift cards
• Personalized / Monogrammed Merchandise
• Promotional gifts
Please note that final sale items mailed back to us will not be accepted or returned back to sender.
Damaged or Incorrect Items
• If you receive a damaged or incorrect item, contact customer service within 30 days of delivery. Items reported after this timeframe will not be accepted.
• Customers are responsible for the item until it reaches us.
Third-Party Retailers
Items purchased through third-party retailers must be returned to the original place of purchase. Eclectic Fashions does not accept returns from third-party partners online or in stores.
International Returns
• International orders are not eligible for exchange.
• Outbound shipping fees are non-refundable.
How to Return or Exchange
• For qualifying orders, please go to our Return Portal to submit your return request.
• Your order number is the number listed on your order confirmation email. If your item meets our return criteria, you will be able to download and print a return shipping label via the above link. The return fee of $12.75 will be deducted from the amount of your refund.
• For returns with shipping addresses outside the continental U.S., please contact Eclectic Fashions customer service team at [email protected] to arrange return shipping at your cost for qualifying merchandise.
• Eclectic Fashions offers exchanges at no cost for up to two exchange orders. If you exchange the item from your second exchange order for another item and after receiving it choose to exchange it again a third time, you will be charged a $12.75 return fee for the return of the third shipment and any subsequent exchanges.
Refunds
• Refunds are processed once your return is scanned by USPS. We recommend obtaining a drop-off receipt in case of any lost-in-transit claims.
• If you requested an exchange, your replacement item will be sent once the return is processed.
• Refunds for purchases made with a gift card will be credited back to the gift card.
• Gift cards cannot be reversed to a credit card.
Return Review Notice:
Certain returns, such as high value returns or those flagged for unusual activity, may require manual review by our Returns Department before a refund is issued.
• Please allow up to 5 business days from the return’s delivery for processing.
• Please note: If a return is marked as delivered but not physically received at our warehouse, we reserve the right to delay or deny the refund pending investigation.
Customer Service
For any questions about our shipping and returns policy, please contact our customer service team at [email protected].
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking number. For assistance, email [email protected] with your order number.